Website chat, answered from wherever your team works.
ChatMesh adds a tiny chat widget to your site and turns every conversation into a ticket. Reply from our
portal, straight from Slack or Discord threads — or let an AI agent take the first pass, with your team in
the loop.
Messages sync both ways in real time, so the visitor never knows — or needs to know — where your reply came from.
Slack
Add to Slack, pick a channel, done. Every new chat starts a thread; reply in the thread to answer the visitor.
Startup & Enterprise
Discord
Invite the ChatMesh bot to your server and choose a channel. Perfect for communities and game studios.
Startup & Enterprise
MCP & any LLM
A hosted MCP server for Claude and other MCP clients, plus a REST API and signed webhooks for everything else.
All plans
AI agents
Put an AI agent on the front line. Keep humans in charge.
ChatMesh speaks the Model Context Protocol. Point Claude — or any MCP-capable agent — at
https://chatmesh.ascend-digital.co.uk/mcp with an API key and it can work your queue with six focused tools. AI replies are
labelled, and anyone on your team can read along, add a note or take over.
Prefer stdio? Use npx -y @chatmesh/mcp with CHATMESH_API_KEY in Claude Desktop and other clients.
list_ticketsFind open, pending or closed tickets, filtered by assignee or search text.
get_ticketRead a ticket with its full message history, including internal notes.
reply_to_ticketSend a reply the visitor sees instantly in the widget.
add_internal_noteLeave a note for human teammates that visitors never see.
update_ticketChange status, priority, assignee or subject — e.g. hand off to a human.
get_statsOpen and pending counts, closures and median first-response time.
For developers
One line to install. A small, sensible API.
Paste the snippet before </body>. Open the chat from your own buttons, pass in signed-in
users, and listen for ticket.created, message.created and
ticket.updated webhooks signed with HMAC-SHA256.
Async, non-blocking, Shadow DOM isolated
Restrict which origins may load your widget
REST API with cursor pagination and clear error codes
// Open the chat from your own buttondocument.querySelector('#help').addEventListener('click', () => { window.ChatMesh.open();});// Tell your team who they're talking towindow.ChatMesh.identify({ name: 'Ada Lovelace', email: 'ada@example.com' });
Security & privacy
Built with UK GDPR in mind, from day one
No trackers or ads on this website, encryption throughout, and clear data processing terms for your compliance team.
Hosted in the EU/UK region
Your workspace data is stored and processed on infrastructure in the EU/UK region.
Encrypted
TLS for every connection. Slack, Discord and webhook secrets are also encrypted at rest.
Least privilege by default
Owner, admin and agent roles, origin allow-lists for the widget, revocable API keys and signed webhooks.
Built to scale
Stateless API nodes, Postgres, Redis pub/sub fan-out and queue-backed integrations that retry safely.
ChatMesh is live chat for your website. A tiny widget lets visitors message you; every conversation becomes a trackable ticket; and your team (or an AI agent) replies from the ChatMesh portal, Slack or Discord.
Will the widget slow my site down or clash with my styles?
No. The widget is under 10 KB gzipped, loads asynchronously so it never blocks rendering, and lives inside a Shadow DOM so your CSS and ours can’t interfere with each other.
Can my team really reply from Slack or Discord?
Yes. On the Startup and Enterprise plans, each new conversation opens a thread in the channel you choose. Replies in that thread reach the visitor in real time, and visitor messages appear in the thread — both ways, as they happen.
How do AI agents work?
Create an API key in the portal and connect any LLM that speaks the Model Context Protocol (MCP) — for example Claude — or call our REST API and listen for signed webhooks. The agent can list tickets, read conversations, reply, leave internal notes and update tickets.
Can a person take over from an AI agent?
Always. AI replies are clearly marked in the portal and your team can read every AI conversation as it happens, jump in, reassign the ticket or close it at any point.
Where is my data stored?
ChatMesh is hosted in the EU/UK region. Data is encrypted in transit, and integration secrets such as Slack and Discord tokens are also encrypted at rest. See our security page for details.
Do I need a credit card to start?
No. The Free plan is free forever and needs no card. When you choose a paid plan, payment is taken securely by Stripe.
Start answering chats in five minutes
Create a free workspace, paste one line of code and reply from wherever your team already works.