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Accessibility

Accessibility statement

We want everyone to be able to use chatmesh.ascend-digital.co.uk and the ChatMesh product, including people who use assistive technology.

Last updated:

Our standard

We aim for this website to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What we’ve done

  • Semantic HTML with one main heading per page, landmarks and a “Skip to main content” link.
  • Everything works with a keyboard, with clearly visible focus indicators.
  • Text and interface colours meet WCAG AA contrast ratios in both light and dark mode.
  • The site follows your system’s light or dark preference, and animations are switched off if you’ve asked your device to reduce motion.
  • Text can be resized to 200% and the layout reflows down to 320 pixels wide without horizontal scrolling (code samples and the comparison table scroll within their own boxes).
  • Illustrations have text alternatives; decorative graphics are hidden from screen readers.
  • The site works without JavaScript; scripts only add conveniences such as copy buttons and the billing period switch.

Known limitations

  • Code examples are shown in a dark theme in both light and dark mode. They meet contrast requirements, but some syntax colours are close to each other.
  • Some external pages we link to (for example, third-party documentation) are outside our control and may not be fully accessible.

We test with automated tools and manually with keyboards and screen readers, and we fix issues as we find them.

The chat widget and portal

We design the ChatMesh widget and agent portal to the same WCAG 2.2 AA target, including keyboard operation and customisable colours. If you choose a custom accent colour, please check it has sufficient contrast with white text.

Feedback and contact

If you find a barrier on our website or in our product, or need information in a different format, email accessibility@chatmesh.io. Please tell us the page address and what went wrong. We’ll reply within five working days.

Enforcement

If you’re not happy with how we respond, you can contact the Equality Advisory and Support Service (EASS).

Preparation of this statement

This statement was prepared on 4 November 2026 and is based on a self-assessment of the site against WCAG 2.2 AA. We’ll review it at least once a year.