Live chat for small business
Free live chat for your small business website
Turn website visitors into customers by answering their questions while they’re still on your site. Paste one line of code, then reply from a simple inbox, or from Slack or Discord if your team already lives there.
Why small businesses choose ChatMesh
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Live in five minutes
One snippet works on WordPress, Shopify, Laravel, hand-written HTML and site builders that allow custom code. No plugin or app to maintain.
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Nothing slips through
Every conversation becomes a ticket with a status, so you can see what’s waiting for a reply, even after you close the laptop.
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Answer where you already are
On Startup and Enterprise, chats open as threads in Slack or Discord and your replies reach the visitor instantly.
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Light on your site
The widget is a small asynchronous script in a fixed corner, so it doesn’t slow your pages down or push your content around.
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Looks like your brand
Choose the colour, greeting and position. The widget sits in its own Shadow DOM, so your site’s styles and ours never clash.
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Fair UK pricing
Free for one person and 100 conversations a month. Paid plans are priced in GBP, ex VAT, and you can cancel any time.
How it works
- Create a free workspace and choose your widget colour and greeting.
- Paste the snippet into your website, just before the closing body tag.
- Visitors click the chat bubble and send a message. You get it in the inbox, or in Slack or Discord.
- Reply, add private notes for your team, and close the ticket when it’s sorted.
Install guides: WordPress · Shopify · Laravel · HTML, Next.js and React. Running a support team? See the customer support inbox.
Small business live chat FAQ
Is ChatMesh really free for a small business?
Yes. The Free plan includes one agent seat and 100 conversations a month, with no time limit and no card needed. Paid plans start at £29 a month (ex VAT) when you need more seats, more conversations or Slack and Discord.
Do I need a developer to add live chat to my website?
No. You copy one line of code and paste it into your site. We have step-by-step guides for WordPress, Shopify, Laravel and plain HTML, and most people are set up in about five minutes.
What happens if nobody is online to answer?
The visitor’s message is saved as a ticket, so nothing gets lost. You can reply later from the portal, and you can connect an AI agent to answer common questions or tidy up the queue.
Can I answer chats from my phone?
If your team uses Slack or Discord, you can answer from their mobile apps: each conversation arrives as a thread and your reply goes straight to the visitor. The ChatMesh portal works in any modern browser.
Where is customer data stored?
ChatMesh is hosted in the EU/UK region, data is encrypted in transit, and integration secrets are encrypted at rest. Prices are in pounds sterling and VAT is shown on every invoice.
Add live chat to your website today
Create a free workspace, paste one line of code and reply from wherever your team already works.
Free forever plan · No card required · Secure payment by Stripe on paid plans