Customer support inbox
One support inbox for every website conversation
ChatMesh turns each website chat into a ticket your whole team can see, assign and resolve, from the portal, Slack or Discord, with AI agents helping where you want them.
Everything a small support team needs
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Tickets, not lost chats
Open, pending and closed statuses, priorities and full history for every conversation, with the page the visitor started on.
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Built for teams
Assign tickets, filter by mine or unassigned, invite teammates with roles, and see who’s typing in real time.
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Private internal notes
Discuss a ticket with your team inside the conversation. Notes are never shown to the visitor.
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Slack and Discord threads
Answer from the tools your team already has open. Messages sync both ways as they happen.
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AI agents over MCP
Let an AI assistant draft replies, triage or answer common questions, with a person able to take over at any time.
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Webhooks and REST API
Signed webhooks and a REST API connect the inbox to your CRM, help centre or internal tools.
From chat to resolved, in one place
- A visitor starts a chat on your website and a ticket opens instantly.
- It appears in the inbox and, if connected, as a thread in Slack or Discord.
- Someone on the team picks it up, replies, adds notes or hands it to a colleague.
- Close it when it’s done. The dashboard shows open and pending counts and median first-response time.
See plans and pricing, or learn how to connect an AI agent. Just getting started? Read about live chat for small business websites.
Support inbox FAQ
What is a customer support inbox?
It’s one shared place where your team sees every customer conversation, who is handling it and what’s still waiting. In ChatMesh, each website chat becomes a ticket you can assign, prioritise, note and close.
Can several people work the same inbox?
Yes. Invite teammates as owners, admins or agents. You can assign tickets, filter by “mine” or “unassigned”, and see typing indicators so two people don’t answer the same customer.
Can my team reply from Slack or Discord instead?
On the Startup and Enterprise plans, each new conversation opens a thread in the channel you choose. Replies there go to the visitor, and !note, !close, !pending and !open commands work from the thread.
Can an AI agent help with the queue?
Yes. Create an API key and connect any assistant that supports the Model Context Protocol (MCP), such as Claude, or use the REST API. It can read tickets, reply, leave internal notes and hand over to a person. AI replies are clearly labelled.
Can I connect the inbox to our own systems?
Yes. Signed webhooks tell your systems when tickets are created, updated or receive messages, and the REST API lets you read and update tickets.
Give your team one inbox for website chat
Create a free workspace, paste one line of code and reply from wherever your team already works.
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