Legal
Cookie policy
Short version: analytics and advertising cookies (Google and Meta) are off unless you click Accept, and you can change your mind at any time. Everything else we use is strictly necessary.
Last updated:
This website (chatmesh.ascend-digital.co.uk) and our sign-up and billing pages
We’d like to measure how people find ChatMesh and whether our advertising works. To do that we use Google Analytics, Google Ads and the Meta Pixel, but only if you choose Accept in the cookie banner. Until then (and if you choose Reject) none of their code loads and nothing is sent to Google or Meta. We remember your choice for 6 months. You can change it at any time with Cookie settings at the bottom of every page; if you withdraw consent, the attribution cookie below is deleted straight away.
These tools run only on our marketing pages and on the portal’s sign-up and billing pages. They never run in the agent inbox or the rest of the app, and never in the chat widget on our customers’ websites.
| Name | Purpose | Duration | Type |
|---|---|---|---|
cm_consent | Remembers whether you accepted or rejected analytics and advertising cookies. | 6 months | Strictly necessary, first-party |
cm_attr | Remembers the campaign that first brought you here (UTM tags and Google/Meta click IDs) so we can tell which ads lead to sign-ups. Stored with your workspace if you sign up. | 90 days | Marketing, first-party, only with consent |
_ga, _ga_* | Google Analytics: counts visits and how people use the site. | Up to 2 years | Analytics, Google, only with consent |
_gcl_* | Google Ads: links a sign-up or purchase to the ad that led to it. | 90 days | Advertising, Google, only with consent |
_fbp, _fbc | Meta Pixel: links a sign-up or purchase to a Meta ad. | 90 days | Advertising, Meta, only with consent |
When you accept, Google and Meta receive details of the pages you visit here and, on our sign-up and billing pages, that you signed up, started checkout or bought a plan (with the plan price and an order reference, never your card details). See how Google uses this data and Meta’s privacy policy.
The site has our own ChatMesh chat button. Only if you start a conversation does it save one item in your browser’s
local storage (chatmesh:…, holding the conversation ID and a token for it) so the chat survives a page
reload. That’s strictly necessary for the chat you asked for, so it doesn’t need consent. Closing your browser data
removes it.
Our hosting provider keeps standard server logs (such as IP address and requested page) to deliver the site and protect it from abuse. See our privacy notice.
The ChatMesh app ()
Inside the app (the inbox, settings and the rest of the agent portal) we use only strictly necessary cookies, cookies without which the service you’ve asked for can’t work. Under the Privacy and Electronic Communications Regulations (PECR), these don’t require consent. The sign-up and billing pages also offer the optional cookies described above.
| Name | Purpose | Duration | Type |
|---|---|---|---|
cm_session | Keeps you signed in securely. Set as HttpOnly, Secure and SameSite=Lax, so scripts can’t read it and it isn’t sent with cross-site requests. | Until you log out or the session expires | Strictly necessary, first-party |
When you pay for a plan you’re taken to Stripe Checkout, hosted by Stripe on its own domain. Stripe uses cookies there that are necessary to process payments securely and prevent fraud — see Stripe’s cookie information.
The chat widget on our customers’ websites
The ChatMesh widget uses only what’s strictly necessary to provide the chat a visitor has asked for — such as a token identifying the visitor’s own conversation, kept in the browser so the conversation continues as they move between pages. It does not set advertising or analytics cookies, and does not track visitors across websites.
Businesses that use ChatMesh should mention the widget in their own privacy or cookie notice.
Controlling cookies
Use Cookie settings at the bottom of any page to accept or reject analytics and advertising cookies at any time. You can also block or delete cookies in your browser settings. If you block the cm_session cookie you won’t be able to sign in to the portal.
Questions
Email privacy@chatmesh.io.